Shipping
Q: What is your typical shipping timeframe for orders?
A: Orders within the continental USA typically ship within 3-5 business days. International shipping may vary based on location, and additional charges may apply.
Q: Do you ship internationally?
A: We primarily ship within the continental USA. For locations outside this area, please contact us directly for a custom shipping quote based on your location’s shipping policies.
Q: Will I receive tracking information for my order?
A: We provide tracking information when it is available. In some cases, tracking may not be provided, but rest assured, I’ll keep you updated on your order status.
Q: Do you offer free shipping?
A: Yes! Free shipping is available for orders over $50 within the continental USA.
Returns & Exchanges
Q: Do you accept returns or exchanges?
A: As a small brand just starting out, We currently don’t have a formal return policy. However, if there are any issues with your order, please reach out via email, and We will do our best to assist.
Q: Are any products non-returnable?
A: Limited edition or numbered items are generally final sale. We will update this policy as the brand grows, so please check back for future updates.
Q: How can I initiate a return or exchange?
A: If you need to discuss a return or exchange, please contact us via email at [email protected].
Product Information
Q: Are your pins limited edition?
A: Yes, each color pin is a limited edition with only 100 pieces available. Future availability may vary depending on demand and growth, so grab yours while you can!
Q: Can I request a specific pin number or color?
A: At this time, pins are assigned randomly and cannot be selected by number or color.
Q: Who are these products designed for?
A: Our limited-edition pins and accessories are crafted for a close-knit community of collectors and enthusiasts who appreciate exclusive, unique pieces. Each item is designed to elevate the experience, adding a unique vibe that makes each moment feel fresh.
Payment & Orders
Q: What payment methods do you accept?
A: Currently, I accept credit cards through the Big Cartel store. I plan to expand to include PayPal soon.
Q: How can I contact you if I have issues with an order?
A: For any order-related questions, please reach out via email at [email protected].
General Policies
Q: Will items be restocked, or do you offer pre-orders?
A: We aim to keep our designs exclusive and limited. Restocks may be offered depending on demand, but it’s best to grab items when they’re available. Follow me on Instagram for updates on new releases or potential restocks!
Q: Can I follow you for updates on releases and restocks?
A: Absolutely! Follow us on Instagram, @hashonly.official to stay up-to-date on new releases, restocks, and more.
Customer Support
Q: How quickly can I expect a response to my inquiry?
A: I aim to respond to all inquiries within 2-3 business days.
Q: What’s the best way to reach you?
A: Feel free to send a DM on Instagram or reach out via email. We will get back to you as soon as possible.